Privacy Policy

Our promise to you

We respect your privacy and comply with data protection law whenever We process your data. The law says that the personal information We hold about you must be:

  1. Used lawfully, fairly and in a transparent way.

  2. Collected only for valid purposes that We have clearly explained to you and not used in any way that is incompatible with those purposes.

  3. Relevant to the purposes We have told you about and limited only to those purposes.

  4. Accurate and kept up to date.

  5. Kept only as long as necessary for the purposes We have told you about.

  6. Kept securely.

How to contact us

Priory Care is the one who takes the lead on all data protection and privacy related matters.  They should be your first point of contact for any queries or concerns you have around the way your personal data is collected or processed.  

If your query or concern relates to Priory Care, you can contact customer support. 

What information we collect about you and why

The kind of information Priory Care collect about you will depend on who you are.  The sections below explain in detail what information is collected on each group of individuals.

Your personal information will only be used for the purposes for which it was collected, unless We reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If We need to use your personal information for an unrelated purpose, We will notify you and We will explain the legal basis which allows us to do so.

Please note that We may process your personal information without your knowledge or consent, but We will only do so where this is required or permitted by law.

It is important that you read this privacy promise together with any other privacy policy or fair processing policy We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This privacy promise supplements other notices and privacy policies and is not intended to override them.

Clients & clients’ families

Enquiries about provision of care services

Enquiry form.  If you are enquiring about the services which our network offers and complete the enquiry form on our website, Priory Care records the following information about you and/or the individual who may require our services:

  • Name and surname;

  • Contact details such as email address, telephone number; postal address including postcode;

  • The nature of the relationship between the individual completing the enquiry form to the potential recipient of our services;

  • Any requirements of the potential recipient of the services including any medical and/or health conditions;

Priory Care collects the above data for the purposes of matching you with the services that are to be provided.